(FAQ) Frequently Asked Questions

1. What is CozySaving?

CozySaving is your go-to store for energy-saving and home comfort products designed to help you stay warm and reduce your energy bills during colder months. Learn more on our About Us page.

2. What are the shipping times?

We offer standard shipping for all our products. Delivery times are as follows:

  • UK & USA: 7-14 business days
  • Other regions: 14-28 business days

For more details, visit our Shipping Policy.

3. How can I track my order?

You can track your order using Track My Order page. Simply enter your tracking number to see the latest updates.

4. What is your return and refund policy?

We offer a 15-day return window for all orders. If your item is damaged or defective, we’ll gladly offer a refund or replacement. Please visit our Return & Refund Policy for instructions.

5. How can I contact customer support?

You can reach our customer support team via:

We typically respond within 24-48 hours.

6. Do you offer expedited shipping?

Yes, we offer expedited shipping for specific regions, including the UK and USA. Please select this option at checkout for faster delivery.

7. Can I cancel or modify my order?

Orders can be canceled or modified within 12 hours of purchase. Contact us immediately if you need to make changes, and we’ll do our best to assist you.

8. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times may vary depending on your location. Check our Shipping Policy for more information.

9. Are your products eco-friendly?

Many of our products are designed to promote sustainability and reduce energy consumption. We are committed to helping you lower your carbon footprint while staying comfortable.

10. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options. Your payment information is protected and encrypted for safety.